Dedicated to delivering excellence
Everyone has a story. Here is ours.
About Us
Our mission at GPF Security and FM (Gurgaon Protection Force private limited) is to redefine professional security and facility management services. We believe in empowering people through providing them with environments where they feel secure, supported and assertive. We have a simple mission since our inception in 2012: to deliver unmatched services by a ruthless devotion to our people, our processes and our pledge of operational perfection. Our compliance is not just ordinary, but we provide a level of service that is open, dependable and highly devoted to your peace of mind.
Our Services
We specialize in the provision of comprehensive security solutions as well as facility management services, all of which are meticulously customized according to our clients’ needs. Our diverse services ensure that we can provide our services as the only point of contact in respect of all your needs. To know more about our services, click on our Services page.
Our People: The Engine of Our Excellence
The quality of the service we provide directly correlates to the people behind the delivery of the service. For this reason, the greatest asset we possess at the company is actually our people. At our company, we are highly dedicated to creating and maintaining an ideology of trust and empowerment for all of the people who are part of our team. It is the goal of the company to develop an environment where the tasks at the workplace are completed based not on the clock, but based on the quality of the results.
Our Differentiators
We differentiate ourselves by basing our services on a proven quality and professional standard.
PSARA & ISO Certified Processes: Our workings stand on a non-negotiable PSARA framework, with our processes designed following ISO 9001 (for Quality Management) & ISO 41001 (for Facility Management).
Continuous Improvement: We are of the firm belief that excellence is not a Destination but a Destination in itself. We ensure that the culture remains in place wherein we encourage teams to ideate, implement, and share the better ways of doing things.
Structured Command: In our Escalation Matrix, a problem is dealt with efficiently and professionally, and there is a command chain right from the security guard to the director.
We have built a strong reputation across a diverse range of sectors, including educational institutions, residential societies, commercial and retail markets, healthcare facilities, and corporate offices.
Our organizational structure is designed for maximum efficiency and accountability. From our dedicated on-site guards to our strategic management, every member of our team has a clear role in delivering excellence.
We have a clear chain of command to ensure that issues are resolved efficiently and professionally. The escalation path is based on the type of issue, from on-site reporting to final resolution at the management level.
Routine Issues
(e.g., Guard-level queries, minor operational questions)
Escalated Issues
(e.g., Client requests, policy clarification, minor incidents)
Critical Issues
(e.g., Security breaches, major incidents, client complaints)
Unified
We work as a team and trust each other to create a seamless experience.
Training & Equipment
Our staff is at all times at the pinnacle of their efficiency as we not only help them upgrade their skills but also provide them with what is needed in their line of work. Our sophisticated training is carried out under our partnership program with the Olive Heritage Foundation, who is identified as NSDC as well as DGR Training Partner. We provide our clients with various choices of training as per their requirements. In cases where our clients value and invest in nothing but the very best training, we make sure our security guards are nothing short of professional and expert in their work.
We provide our security officers with complete equipment necessary for the job and can also supply the latest technology depending on client requirements. Essential equipment for any security service provision includes ownership of a two-way radio, a tactical flashlight for security patrols, and a first-aid kit in cases of medical emergencies.
Better together
We realize that work is important, but so is play. We respect all of our partnerships and do our best to work in a creative way that will solve critical problems and put a smile on your face at the same time.
We enjoy what we do and love serving our clients. There’s not enough time in life not to enjoy every second of it.